Broken Glass Guarantee

Broken tears can cause broken hearts!

Since most of our Glass Tears products are given as heartfelt keepsakes, we have chosen to offer a “Broken Glass Guarantee” to our valued customers. If a Glass Tears figurine or jewelry product is accidentally broken, we will replace the item for 50% of the current retail cost, plus shipping.

To take advantage of our Broken Glass Guarantee, simply send back the glass remains of your Glass Tears product to:

Glass Tears, Inc.,
5011 Pepper Lane, Douglassville, PA 19518
Attn: Broken Tears

Please provide your name, address, e-mail and phone number so we can contact you for billing information.

Our glass breaks – but our commitment and promises don’t! We will replace your broken Glass Tears product no matter what the reason for the damage. If you have any questions about our Broken Glass Guarantee policy, please feel free to e-mail us at